Unless the screen will show only the desktop image and the top bar of the desktop. Check the selection box for TeamViewer so that the agent can join the session and move the mouse and type if required.įor using TeamViewer on Mojave and Catalina, you might have to allow three System Accesses types on your device: Screen Recording, Accessibility, and Full Disk Access.Ī user has to add these features correctly to enable remote access.Click on the lock icon and log in using the computer sign-in password if needed. Select Privacy below the Security and Privacy section. Once the agent is connected, select System Preferences from the Apple icon at the top left of the screen.Share the ID and password displayed on the TeamViewer screen with our support executive.Click the file to install and launch the software.Download the TeamViewer set up for MacOS.This enables our agent to troubleshoot the issue. Share the ID and password displayed on the app screen.Once the software is installed, access your desktop and click on the Team Viewer icon to launch the program.Locate the downloaded file and click the file to install it.Click here to download the Team Viewer setup. The first step is to install the Team Viewer application on your desktop.
This guide will walk you through the steps involved in sharing your Windows and macOS screen with our support team. You might require to give remote access to our Customer Support agents to troubleshoot your desktop or laptop.
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